Passengers have the right to a safe ride in a well-maintained vehicle operated by a licensed driver.
Passengers should be treated courteously and professionally by the driver.
Services should be provided without discrimination based on race, gender, disability, or other factors.
Passengers should receive clear information about fares, routes, and any additional charges.
Personal information should be kept confidential and not shared without consent.
Passengers can report issues or file complaints about their experience without fear of retaliation.
Services should be available to individuals with disabilities, including accessible vehicles where required.
Passengers can cancel a ride within a reasonable time frame, often without penalty.
