Grievance Resolution

At Bhurr, we are committed to providing excellent service. If you have any concerns or grievances, we’re here to help. Your feedback is important to us, and we aim to resolve issues promptly and effectively.

Submit a Grievance

Our Resolution Process

  1. Acknowledgment: We will acknowledge your grievance within 24 hours of receipt.
  2. Investigation: Our team will investigate the issue thoroughly.
  3. Resolution: We aim to resolve the grievance within 5-7 business days. We will communicate our findings and any actions taken.
  4. Follow-Up: We will follow up to ensure your satisfaction with the resolution.

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